The common theme among all successful entities is the presence of efficient, effective and excellent business operations. At the Trilogy Management Group, we believe while each of these components are independently important, all three are connected and should be viewed as the ultimate measure of success. When assessing the relevance, value or return on investment, of any business transaction or decision, Trilogy’s 3 E’s should be present.
EFFICIENCY
[ih-fish-uh n-see] the state or quality of being efficient; the extent to which time, effort or cost is well used for the intended task or purpose. In today’s society, time and money are a premium and cannot afford to be wasted. Therefore performing or functioning in the best possible manner, with the least waste of time and effort is the major objective. In a lean optimal environment it is not enough to just do a job well, it must be completed efficiently without wasting time or energy.
Questions To Ponder
- Was the task implemented or executed without redundancy?
- What tools and/or resources can I leverage to maximize my results?
- Have I identified and eliminated all possible hurdles and/or cost barriers?
- Are all the steps taken critical or necessary to accomplish the task?
EFFECTIVENESS
[ih-fek-tiv-ness] is the capability of producing a desired result. It is the degree to which objectives are achieved and the extent to which targeted problems are solved. If someone or something is effective, they execute a task well and produce the results that were intended. In contrast to efficiency, effectiveness is determined without reference to costs and, whereas efficiency means “doing the thing right or well,” effectiveness means “doing the right thing.”
Questions To Ponder
- Do my current processes or proposed solutions allow me to reach my goal or objective?
- Did the outcome or final results leave a vivid impression?
EXCELLENCE
[ éksələnss ] the quality or state of being outstanding and superior; overachieving or exceeding expectation of the task at hand in a quality manner, with minimal or no errors. In the context of customer service, excellence is the consistent delivery of a high value/price experience. It is the systematic output of a service model that is designed explicitly to produce it. The process of operational excellence involves focusing on the customer’s needs, keeping the employees positive/empowered, and continually improving the current activities in the workplace
Questions To Ponder
- Are my products or services offered with minimal errors/omissions?
- Do I consistently deliver the same level of service?
- Do I have mechanisms in place to assess customer and employee satisfaction?
- Does my organization foster an environment where innovation and continuous improvement are valued?